Then allows the seller to change the date to the day of the event. It also assists sellers who have tickets and want to sell them safely. Vivid seats has been getting scammy lately. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Vivid Seats. Enjoy reading our tips and recommendations. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Marvin J was a great help to me in getting my tickets when n the website wasn't working. We believe in full transparency, and strive to ensure our fans are informed. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I would like to warm people to avoid buying tickets through Vivid Seats. Nothing arrived. THEY ARE SCAMMERS. There were plenty of open spaces, but I wasnt allowed in. I thought Vivid was a pr0n company. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos Vivid Seats has 450 employees. Of course they kindly offered to repost the tickets with all sellers fees and zero guarantees. Sellers listing their tickets for sale do set their own prices and some sellers price tickets lower or higher than face value. Yes, you get great prices on concert tickets because it is a con. All persons or entities residing in the United States, its territories, or Canada, who at any time on or before April 1, 2021, purchased a . 2. bradsaid 1 yr. ago. These were special seats, including dinner and first 2 rows on the dirt. We appreciate you bringing this matter to our attention and will be following up with you again soon. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. But, what I'm reviewing . WONDERFUL Young Man. For more information about reviews on ConsumerAffairs.com please visit our Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Customer service would not help since the event was technically postponed and not cancelled. Promised by 2/23. When I go the tickets, I called the venue and was told they were not handicap. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. I would never have the paid this amount of money for average seats. I spoke with Carlos A over the phone to purchase my tickets. I called Vividseats and was told there was nothing they could do. Unsubscribe easily. Recent customer reviews are positive. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Customer service told me they will not help me because I already accepted the tickets. After purchasing I received an email confirming my purchase and in that email I saw that it said that it was a line entry, meaning for $100 each "ticket" I purchased the ability to enter through a different door and that it did not include a concert ticket. We paid about $500 for the tickets in total. and go to stub hub and . I was unable to get the sale price on the website, so I called and got a excellent representative whom explained everything and took his time and gave me good advice. Never received tickets or a refund let alone even an apology. Terrible customer service. I am very disappointed in not being able to attend the show. I hate what you stand for. They refused to issue a refund as they said the tickets were sent via email. I found two separate listings for tickets in the same section and row. I never received my tickets but was charged for them. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. The site didn't show the total of $632.10 until after I purchased the tickets. Conveniently buy and. This not only hurts our venue's reputation, but cheats the artist, as the additional ticket price is not shared. The staff are even more amazing. The buyer is responsible for these costs. After setting up a ticket master account my tickets were sent to me. The seller is not responsible for paying shipping fees. 36 employees at Vivid Seats have reviewed Vivid Seats across various culture dimensions, providing their opinions on items ranging from executive ratings to the pace at work. Ticket Listing Information 9. In one order, my tickets arrived via email within an hour or so. It is free to list your tickets on Vivid Seats, but there is a 10% commission taken out of the final sale price. We invite you to reach out to our online support team by social media. So, Vivid seats charged an additional $196. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Desired outcome: Ticket never received and they wouldn't refund me, Fraudulent agreement / promises made for a full refund, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. If you make a last second purchase, you are putting yourself at risk. I usually stick to stubhub. It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! *******@yahoo.com I should never hear from y'all again, Called today to get tickets for Cardinals game. The email made a vague reference to covid 19 but no definite reason was given. Today I purchased 4 tickets to the Matchbox 20 concert in Oct 2021 I worked with Luis B. and their online chat system is useless. The confirmation number they gave me was completely useless and also did not allow me to access my tickets. VIVID SEATS LLC. Upon reviewing your order, we can see that the lot opened at 11:30 AM and the game started at 4:30 PM. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. Gain trust and grow your business with customer reviews. They have a helpful blog about big shows and games that you can get information about, learn the schedule, and find . I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. I bought 3 with the insurance. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. We appreciate your patience. Jeremy of Las Vegas, NV Verified Reviewer. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Vivid Seats Draws Complaints Over Long Refund Delays Industry Legal April 23, 2020 Olivia Perreault Industry 376 Refunds 41 Ticketing 277 Vivid Seats 66 Texans are lashing out after waiting weeks to receive a refund from secondary ticketing site Vivid Seats for the cancelled Houston Rodeo. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Long story short I never received the parking pass and had to pay in full at the gate. Contact Us About The Company Profile For Vivid Seats LLC. Please Refund at least $1000. And in checking with the Keillor show I found that the show was not sold out! In this guide, I will be reviewing Vivid Seats in detail. They offered replacements, which were inferior and DID NOT include the dinner and up-front concert seating. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. When the tickets never came, I contacted Vivid repeatedly. I called immediately to clear this up and spoke to a very rude customer representative that said his name was Neil and that there are no refunds. "We have currently put them on 'No Rating' while they investigate the complaints and . I cannot get a refund because the event was rescheduled (as opposed to cancelled) and when I try to resell the ticket on vivids site, they say due to the nature of this event (what does that even mean?) It should take less than five minutes to find tickets for your favorite venue, artist, or team, select the seats, register, and purchase the tickets. Vivid Seats insights Based on 53 survey responses Areas for improvement Trust in colleagues Sense of belonging General feeling of work happiness I love it here.! I looked up reviews on this site and was a little worried but decided to move forward anyway and was pleasantly surprised. These seats sell for $35.00 each. Vivid charged me 78 dollars for a 30 dollar ticket. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent In my eyes I trully beleive you are a rip off company. He booked my tickets at the same section, almost same prices that I tried to purchase at the first time. DO NOT USE VIVID SEATS, you may be one of the many unlucky ones! only our *Volume Resellers* are allowed to re-sell tickets. Very deceptive and unfair marketing. Bought tickets thru Vivid Seats, I have a credit of over $84, they won't let me use it because I got the tickets online, I'll never use them again! Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. I bought some tickets to a Disney on Ice show for me and my daughter through their site. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. I just want the Tickets I spent over 2 thousand of my hard earned money on. Address: 111 N. Canal Street. Agreed! I paid for the first 15 rows. Definitely recommend. We were refused. Chicago Illinois I simply want a partial refund because I feel that is fair. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. I entered a .con rather than .com by mistake on my email address and therefore never received my tickets. I just want the Tickets I spent over 2 thousand of my hard earned money on. Ong please do not use this businessshadey as a summer afternoon under a big oak tree. It went to automated system and never got a person to talk to. Eugene was very helpful with my questions. I will always use vivid seats when getting my tickets. I called 2 seconds after I saw the $960 total. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. Vivid Seats complaints 101 E Erica Minz of Lake Forest, US Jun 14, 2022 2:25 pm EDT Verified customer Received incorrect order June 13, 2022 I purchased concert tickets. A. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. Please do not order from Vividseats if you paid for your tickets and expect to actually have tickets for your event. Vivid Seats provides a "100% buyer guarantee." So what happened here? Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Vivid Seats will calculate, collect and remit sales taxes for events taking place within particular jurisdictions, however Vivid Seats is in no way responsible for the accuracy or suitability of any payment of taxes made by Vivid Seats to any entity on Seller's behalf. Never again. Sellersville Theater contacted Vivid Seats to ask them to stop purchasing and reselling tickets to our shows. How is one supposed to know that xfer Piggyback means your tickets aren't together? My friends and I attend several differant venues and purchase tickets online. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints I'm very disappointed in Vivid Seats. No. James Taylor lawn tix were sold out on Tanglewood in seconds and resold on VividSeats for well over double the price. I later found out that they were not keeping people 6 ft. apart so covid 19 was not the reason. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. The agent will be able to grant you a refund if your scheduled event has been canceled. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. We also confirm that your tickets are general admission. No person that issues tickets for admission to an event shall issue any such ticket solely through a delivery method that substantially PREVENTS the PURCHASER of the ticket FROM LAWFULLY reselling the ticket on the Internet ticketing platform of the ticket PURCHASERS CHOICE.. Needless to say, I never got them, missed the show (wife's birthday gift) and didn't get a nickel back. Vivid Seats LLC, 1:20-cv-02486 - CourtListener.com In 2022, Free Law Project served nearly 200 million documents and sent more than 1.3 million alerts to our users. Your trust is important to us. Crooks. ColPhorbin 1 yr. ago We assure that you and your partner will be able to sit together. WRITE REVIEW. They are aware of this issue. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). We are filing fraud with the bank and reporting to the bbb. We do this to make sure each fan is able to choose tickets that are most accommodating to them. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. Desired outcome: I called before the event and after. Save. Despite very different reviews, the site is very popular not only in America but also abroad. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be . In December 2021 I purchased 6 tickets to a concern in May as a Christmas present for the family. We use dedicated people and clever technology to safeguard our platform. If I purchase both sets, will the seats be together? The event was then rescheduled for July of 2021and then cancelled again. I've had the same issue though my costs aren't that high. Disgusted. Purchased parking for the Super Bowl. I had to call to verify that these seats are in fact in different rows one behind the other. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Long story short the ticket transfer did not go smoothly. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. Submit a complaint and get your issue resolved. It asked how many tickets I wanted which I selected two. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. They won't refund me or get me two tickets together. We understand it's frustrating when events are postponed. She says no digital. I suggest never doing business with them. Vivid Seats is a trustworthy online resource that helps connect consumers with event tickets. I received an email a few days before the game to "Confirm my email". Download Vivid Seats | Buy Tickets and enjoy it on your iPhone, iPad and iPod touch. I just bought 2 tickets for $250 each and the ticket charges were a whopping $132.10! Looking for the best way to buy and sell mobile tickets? On the BBB, VIVIDSEATS has over 100 complaints over wrongful billing, just in the last 36 months. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. Just another company who still made money over COVID. Terrible customer service. Angel P helped me out. We recommend the company for anyone looking for deals on concert tickets or shows in the United States. + the only ticket rewards program around. Request to speak to a Vivid Seats agent. Ordered tickets for Gary Allan concert last September. Rest assured that we monitor all postponed events closely for news on cancellations and new dates, and we'll let you know as soon as we have an update from the venue. Desired outcome: What 4 Analyst Ratings Have To Say About Vivid Seats. Suite 800. The support team was very friendly, knowledgeable about the event, and got me great seats. I feel sorry for other customers who have lost a lot more money than we did. They take your money, and you have no valid tickets. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. I do expect a refund of the differance that the seats should sell for. Thanks to this commitment, our ticket prices average lower than those found on any other full-service marketplace. There were no humans to talk to to get my tickets before the event started. The person the ticket was for has since died. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. Yes. Please reach out to our Customer Service team and we can find out more information on why that was cancelled, and assist you with obtaining tickets. We lose as a result of your opportunistic business model. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. Will be buying more tickets from them in the future. Showed up after start of game and lot was closed. This means that you'll receive a call from their customer care, anytime your ticket gets changed or god forbid, turns out to be fake. Vivid Seats is a third party ticket marketplace that has grown in popularity over the last number of years. Erika, we always want to leave a positive impression on our fans. Vivid Seats has a consumer rating of 3.91 stars from 33 reviews indicating that most customers are generally satisfied with their purchases. One can only hope these ticket monopolies will be better regulated in the near future. Consumers who purchased tickets from Vivid Seats for events that were canceled due to the coronavirus pandemic may be eligible to benefit from a $7.5 million event cancellation class action settlement. they are all the same basically. Lack of preparation and communication from the recruiter for each step of the process. New customers can take advantage of this exclusive discount offer! Dial 833-228-5143. And, I will never refer you to any of my friends and family. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. He was quick to answer my questions and quick to book my tickets. Day of game they said only had 2 tickets available and sold my other 4. Called Capital 1 (cc company) to see if my card wasn't working and they told me that all day yesterday they were having people calling them as their cards on your site didn't work either. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I made sure to use a credit card with fraud protection and I was prepared to call customer service if my tickets weren't sent to me within 24 hours. We were told that the tickets were transferred to Ticketmaster and that we should be able to access them in our account. VIVID CONFIRMED THE TICKETS IN A DIRECT E-MAIL AFTER MY CALL. Claim your listing for free to respond to reviews, update your profile and manage your listing. I expect to pay the normal service fees, but not what you charged me for the tickets. We can also confirm a previous advocate already shared with you that your tickets were delivered to the provided email at the time of purchase. Do I need to print these tickets? People flood the venue website and purchase as many seats as possible and then resell them on VividSeats. Hi Sony, we reached out to you today about your order and the dispute with your financial institution to ask for the documentation you received from your credit card company. We can see that your tickets contain a standard disclaimer at the bottom, but we can assure you that you will have no problem using these tickets. How do I determine the seat numbers for a ticket listing? Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. The name on my ticket was someone who purchased tickets the resold them through vivid seats. Below is a collection of reviews and ratings pulled for your easy reference. You advised that you arrived at 7:50 PM. Yes. B. Berlinda G. Today , California. Takes no accountability for a time glitch that had us go to a show at the wrong time. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. We're serious about getting you to the live events that you love. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb.
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