This profile has not been claimed by the company. What is KAY Jeweler's return and refund policy? The package was never opened by anyone and came back only a couple days after being shipped. They have been horrible to deal with for a refund. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Top of the Page, What is your policy regarding conflict diamonds? Two REAL jewelers have stated that it in fact can be repaired. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. } Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. An expert can help you narrow down options and find the perfect jewelry. You are going to save $50 OFF with it. It's a wedding band. It looks like your microphone is disabled. We were told they hadn't contacted us because my boyfriend's phone number was listed under another name; and they seemed generally disorganized and unprofessional. Excellent Service. I also went to the doctor to ask about and probably have to go back since its getting bigger! A special ordered item is created upon request. Please see our return/exchange policy. January 25, 2023 by Ana Stanar. From guiding you to the perfect engagement ring to handling a purchase-related question. She was constantly in communication with me and always delivered what she promised. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. Clarendon House 2 Church Street. color: #515666; Fun delivery. Please read reviews from customers as myself or I promise you that you will regret going to Kays. Certain metals such as tungsten and titanium cannot be sized. When you purchase a ring on kay.com, you will be shown the size (or sizes) in which the ring is available. Monday to Friday: 7 AM 1 AM ET. Then I could buy the warranty after the repair for a few more hundred dollars. Expressing love should never be stressful. Lifetime Diamond and Color Gemstone GuaranteeWe want you to be completely happy with your diamond and color gemstone jewelry, from the day you make your purchase, through all the years to come. I am totally dissatisfied with the Jewelry of Kay Jewlers and would like a price adjustment on the pay back of these pieces of Jewelry. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. color: #515666; Since then I've heard nothing from them. How do you tell someone this? ComplaintsBoard.com is a leading complaint resolution website on the Internet. Connie called me and said she was working something out. This most recent repair done at Salisbury NC, was very poorly done, and I was VERY dissatisfied! . They treat their people like trash!!! KAY at Your Service. Order number: [protected] We're Available. The diamond came out four days later! Submit a complaint and get your issue resolved. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. I am currently experiencing the same issue! Kay lets customers design their own rings so they can ensure their wedding or engagement rings are unique. In addition, all necessary repairs must be completed by our representatives. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. This company was holding a sale on their rings. I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. Original review: Feb. 26, 2023. No, there are no shipping charges applied to orders shipped to a store. On Christmas Day when I opened my gift, my brand new 1 carat tennis bracelets was missing a diamond. It looks like your microphone is disabled. The ring came in perfect condition, no scratches or anything. A diamond's value is determined by its carat weight, color, cut and clarity. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. I would have remembered that. There can be some limitations, so pay attention. monetization. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Please try again. Starting out as a store that sold a variety of products, including jewelry, musical jewelry boxes, electric razors, and radios, Kay . Join Our Email List and Receive a Special Offer! Additionally, the time from order placement to arrival at my door is nothing short of impressively professional,,, especially considering the amount of economic and social upheaval which tails in the wake of the medical crisis taking place. .js-responsive-image { Contacted Kay Jewelers. Wife wore the earrings once in January. Kay Jewelers P.O. Kay Jewelers is one of the most famous jewelry stores in the United States, but unfortunately, their customer service leaves a lot to be desired. min-height: auto!important; What are you looking for? Totally understandable. Your Jewelry Consultant is ready to talk! If you are having a problem placing your online order, have questions about your merchandise, or need assistance with something not listed above please call us at: (800) 527-8029 during the below hours: Double check your spelling, try broadening your search words to more general terms or limit your search to one or two words. You may trade in your diamond for another diamond at least double the trade-in value. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. A Philippine registered nurse with an extensive professional experience in customer service, hospitality, aviation, jewelry start up entrepreneurship, teaching, public speaking, life insurance industry and public relations. How will I know when my order is ready for pick up at my KAY Outlet store? .owl-carousel .owl-controls .owl-pagination .owl-page.active span { Went back to the store Ive lost the large 1ct diamond in the center of my ring, due to a prong completely busting off. After sending it back for the 5th time, my fianc wore the ring for 24hrs and the black rhodium literally whipped off the ring. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. The biggest issue besides the whole mess they have in that store is that the associate did not give my ring unless of a sign a general release that is manipulative and definitely should not even be legal and I will look more into it. They accused me of not bringing the ring in and basically called me a liar. Unsubscribe at any time. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. To talk to Kay Jewelers employees to not make people feel uncomfortable and to not pressure people to buy right away. From warranties to orders, Customer Support can answer all your questions. I returned the earrings to the store on 2/26. Desired outcome: Date of experience: December 21, 2022. How can we enhance your Kay experience today? If you want to save big on your KAY Jewelers purchases in the future, you can go through this part for some inspiration. Top of the Page, What do I need to bring with me to the store to pick up my order? Feel free to ask any questions! I bought 2 rings from kay. FAQ. Next, your jewelry will be repaired by our trained jewelers, who are trained to restore your piece with meticulous care. I contacted customer service and they do not have the ability to push the transaction out or expedite. I asked another associate if everyone signs that and she said she was there just covering that she doesnt work on that relocation. I am currently a very dissatisfied customer. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! I worked for 3 years in college. How customer reviews and ratings work Customer Reviews, including Product Star Ratings help customers to learn more about the product and decide whether it is the right product for them. Our Company Top of the Page, How will I know when my order is ready for pick up at my Kay Jewelers store? I took my jewelry in for inspection and found that the ring was broke. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. How long do I have to pick up my merchandise? Both of these pieces were very special to me as it signified the 25th anniversary of my wedding and the other ring was an extension to my mother's wedding ring when she passed. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Really?!? Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. On Jun 10, 2022 3:16pm - called and Spoke with Theresa for 46 minutes. Desired outcome: You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . But long before becoming a nationally recognized jewelry retailer, Kay was the simple idea of two enterprising brothers from Reading, Pennsylvania. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. KAY . Sorry I didn't listen to my friends. You all are Rock StarsSheena. Your order will be shipped from kay.com to the Kay store of your choice. They worked together to approve a replacement bracelet for about the same value. Click here to get notifications about new complaints of Kay Jewelers. Also apply for our NEW Concierge position for the holiday season. As a long time customer, I feel like I have been rob. Kay Jewelers opened its first store in Reading, Pennsylvania, in 1916. Don't worry, the conditions for using this coupon are very broad. It can take up to ten days for this service. Positive and energetic Store Manager with drive to meet and exceed goals set by company. November.25.22 5:20pm. How will I know when my order is ready for pick up at my Kay Jewelers store? ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Sign in to add more and ensure your Favorites will be available on all your devices. Once again (3rd time), I was dismissed by the store manager, I believe her name was Dedra. Later I was told it was a custom order and not returnable for that reason. Kay Jewelers provides services in the field of Clothing Accessories - Other. a:hover { It is beyond comprehension that any business manages to stay afloat when treating customers as we were treated. They said my return window (30 days) was closed even though my ring wasnt delivered until 31 days after I ordered it. purchases from Amazon.com. Also bought Avery the bear for st Jude hospital great cause. That ring is worth 3x that amount now, and $600 for it is unacceptable. This customer service is it's terrible to say the least. Kay Jewelers has told just about everyone in America, "Every kiss begins with Kay." The chain jewelry store with locations in seemingly every shopping mall in the United States, Kay Jewelers has been a staple of American retail for decades, and it doesn't seem to be going anywhere. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. Will I have to pay shipping charges if I request in-store pick up? Compare Payment OptionsGift Cards. Is this your company? Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall. Learn more Text (855) 221 - 6255. Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 *To obtain authorized service under the Extended Service Plan, the covered goods must be taken to any Kay Jewelers location. Click Here to learn how to determine your ring size. Since your jeweler can't repair my ring, I would like to take my ring to a jeweler who can repair it, and have the repairs paid for by Kay. Clear Filters. I ordered two pairs of earrings online. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! (Engraving is not available on kay.com.) Google+. Do not buy from them. Corporate Phone Number: 1-800-877-8169. Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. Posted Meghirdetve tbb mint 30 napja. links within this website. Enter Street Address, City, State or Zip Code. Whenever I purchase jewelry I always go to Kay Jewelers. I am very good at My wedding band lost a diamond two years ago, it took over seven months to get back due to Covid. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. Top of the Page, How long do I have to pick up my merchandise? We appreciate that you've chosen Kay Jewelers. enhance your experience. Custom designed jewelry is not returnable. It should NOT be this hard to get my money back. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Kay Jewelers needs to revise their gift return policy. Visit Kay to find your dream ring today. This complaint was posted by a verified customer. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. I am beyond frustrated with the service department at Kay Jewelers. Our KAY Jewelry Repair Team will determine which repairs are covered by a service plan or warranty, take "before" pictures, and send your item to our Design & Service Center. Thank you to the entire staff of the store for exemplary customer service. Online: Log in to your online account or use the EasyPay feature in order to pay your bill. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. When will my credit card be charged for my in-store pick up? You are going to save $50 OFF with it. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Be Blessed and Take my advice Please. Second pair one earring was broken. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Sonya took the time to contact several Kay's to try nd track the band down. I ordered another ring from an online company for a fraction of the price and that was the best decision I could have made. Strength in coaching and producing an environment where customer service and surpassing standards is at the . MORE+, KAY Jewelers is offering Extra 10% Off Site-wide to reward consumers. It's time to enjoy your shopping with such a big sale. Platinum is pure metal that is naturally white and much more Let me trade up without spending $450 first. We were told the possibility of recovery was highly unlikely. With a commitment to providing exceptional customer service, Kay.com offers a variety of services, including free shipping, free returns, and a lifetime warranty on all of their jewelry. In order to start the call, please close this box and then unblock your mic in your browser settings. Initial Kay Jewelers complaints should be directed to their team directly. Rubies, sapphires and emeralds are precious gemstones. This ring constantly loses the diamond and have had multiple issue with it. Compare Coupons patiently and you may be able to get a 10% OFF. Chat support people have zero idea what they are doing. This situation became the most unprofessional experience of our lives! We tell them why were there, and they start looking up our account. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. From long wait times on calls and emails that go unanswered to unhelpful staff when it comes to finding jewelry or answering questions about items - Kay . Cancelled order and full refund because it was within a half hour of purchase. Signet Jewelers Ltd. - Kay Jewelers. I called customer care and no one called back. Just trade it in for a upgrade. You just need to follow some tips to get $25 off select merchandise. Then was told it'd take 3-4 weeks to fix the chain after waiting almost a month to receive it to begin with. Your order will be shipped from Kayoutlet.com to the KAY Outlet store of your choice. Kay Jewelers Credit Card Payment Address Kay Jewelers Corporate Office USA. They tried to fault me for the diamond coming out. Solitaire engagement rings are the perfect representation of your love and commitment. This is the worst company to order Jewelry through. I highly recommend this store and customer service representative. Read full review of Kay Jewelers and 2 comments. Grab your savings right now. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. Credit & Financing. ForLocations, The World's Best For Customer Service Info. Founded in 1916 by two brothers from Pennsylvania, Kay Jewelers has become the leading jewelry brand in the United States. May 23, 2022 4:52pm Case #[protected] was to be escalated to a supervisor. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. My account is [protected] if you have any questions or need to search the account. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Always a pleasure to go in. From warranties to orders, Customer Support can answer all your questions. There are 3 ways to reach Kay Jewelers across 3 communication modes: phone, web, chat. I was told it could be exchanged by 2 different managers. Customer Support Phone Number: 1-800-527-8029. Kay Jewelers does not sell conflict diamonds. } I show up to Kays, to have it replaced, send it off and then 6 weeks later get a phone call explaining it would be 6,500$ to replace. Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. (Exchanges cannot be made at kay.com). For payments and other help, contact Kay credit card customer support at 855-506-2499. color. Well start sending you the news you need delivered straight to you. Ailsa Kay lays out the literary equivalent of a jigsaw puzzle in Under Budapest, bringing into stark relief the triumphs, calamities, and desperation of two North American Hungarian families and those whose lives they've touched.. There's Agnes and Tibor, mother and son, travelling to Hungary for reasons they keep to themselves, he to recover from a disastrous love affair, she to search for a . Top of the Page, Do you offer any warranties on your merchandise? Your order will be shipped from Kay.com to the KAY Jewelers store of your choice. Overview. Salary wasn't the greatest. 23.8 miles away from Kay Jewelers. We went to the Kay Jewelers located in Pentagon Mall. Thank u so much Sonya u deserve a raise! We were not told that it was a promotion but a sale. transition: all 0.5s ease; Customer Service Number: 1-800-527-8029. I have spent a ton of money at Kay's because of Chris. Your credit card will be charged for your purchase the day the merchandise is shipped to the store. cart reminders from KAY at the cell number used . Style finder: I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free.
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