On the bottom of my modem theres a sticker that lists its IP address. No longer support or no longer compatible? Thanks everyone for your input and help, I appreciate it. The MB8600 certificate isn't expired. Click to enlarge. I bought mine several years ago it seems, Funny. 210.65.88.143 DWYM is your trusted product review source. Heavy may receive a commission if you purchase a product through a link on this page. OpenBSD over 2 years ago. That should give us the information were looking for. This was exactly what I was looking for. Save my name, email, and website in this browser for the next time I comment. The customer service person I spoke with who blamed the modem had no idea what she was talking about. This thread is archived. And I'm not BUYING nothin or changing NOTHIN. Ok. Youll have to change your modem. Ultra Fast DOCSIS 3.1 Cable Modem; . The Motorola MB8600 is probably the most feature-rich DOCSIS 3.1 modem on the market. To give simultaneous Internet access to many devices . Owning your own modem often saves $156 per year in cable modem rental charges. As a result, theres no further action at this point. I just need to check back in a few months to see if a newer version of firmware has been released. All modem channels now look good, even #28 and #29. Is your ISP going to spend a lot of effort testing and checking modem updates for that modem if only a small number of their customers have that same model? https://www.xfinity.com/support/contact-us/, https://www.xfinity.com/support/articles/service-protection-plan, event log, if available (Be sure to remove or blot out any MAC addresses. Making sure your modems software is updated is very important. The Arris SURFboard SBG8300 bears a lot of similarities to the Arris SB8200. Your MB8600 supports DOCSIS 3.1, the fastest cable modem service standard. We don't want to lose you to too much technical jargon this early on, but no talk involving the Motorola MB8600 would be complete without mentioning the high DOCSIS ratings of 3.1 and 3.2, both of which speak highly of the MB8600's ability to compete with other modem manufacturers by using the latest firmware upgrades available in addition . To top things off, you need to ensure you have access to Gigabit Internet before you upgrade. This time they are saying they need to call Motorola to update the firmware, and Motorola isn't open until tomorrow when I'll be at work and my wife is supposed to be working from home. I just had to deal with this issue over the last few days. The good news is that the process for updating your modem doesnt require as much effort as updating your router does. I wanted more information, so I clicked the provided Knowledge Base link. This has happened to almost everyone I know that uses Comcast and got gigabit with a 3rd party modem. Old Rigs new life as a file server: Asus Rog Maximus X Code, i7-8086K @ 5.2Ghz(All Cores) 1.32v, G.Skill Trident Z RGB 32G @ 3600, Asus 306012G TUF, M.2 NVMe Samsung 960 EVO 1TB plus several drives 12TB, Phanteks - Enthoo Evolv ATX Case,Corsair -H150i PRO, RMx 1000W . I'd call Comcast and ask them to make sure the right boot config got loaded onto the modem. Enter your router username. Luckily, this information is listed on your modem as well. You can: Its not safe for you to have a modem that isnt updated, because it can leave you open to some serious security concerns. Youll likely either want a 164 or 84 modem, which means you have either 16 or eight downstream channels and four upstream channels. CAT6 is recommended. The added expense of the DOCSIS 3.1 modems isnt worth it until youre on one of these new (and pricey) plansespecially since your ISP may roll out gigabit over fiber rather than cable. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. Any time a software bug or security flaw is found in your modems code, the manufacturer will update the code for your modem and issue an update. Guess Ill buy another to replace this one next. The first thing to search for when reading a modems description is its compatibility. Modems are shipped with default IP addresses, and there are many resources online that list what those default addresses are. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); #mc_embed_signup{background:#fff; clear:left; font:14px Helvetica,Arial,sans-serif; } I'm not sure where to take it from here. Prometheus Exporter for the MB8600 Modem. Update as August 31, 2022:Checkout The Best Modem for a detailed review of all the top modems. I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. Whether you find a new ISP or change out your modem, just make sure that your modem will get updated. As you can see, the firmware version installed on my modem is V1.01.22. Given the practical limitations of DOCSIS 3.1 modems, this device works just as well as the other units we tested, so once its sale price drops a bit further it will become the value purchase of the next generation. Showing 1-10 of 14 answers. Software. One way to mitigate this cost is by ditching your rented networking equipment and providing your own gigabit modem and router. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. Once on the Advanced tab, my modems firmware version is clearly listed. I moved to a new home in Jan 2020, and a tech came out and replaced some wiring and ensured I had good signal. Welcome to the Xfinity community! This modem has five status-reporting LEDs that are easy to read and help immensely in troubleshooting. Firmware for your Motorola modem is generally applied by your Internet . But it keeps happening. The Arris SB6141 is still listed for Comcast Business up to 200 Meg. Create an account to follow your favorite communities and start taking part in conversations. I accessed the Support section of Netgears website and was able to access the support page for my CM600 modem. If you end up using the same internet provider for more than a year, it is almost definitely cheaper and smarter to purchase your own modem. The Motorola MB8600 Modem is designed with airflow in mind, so youll have less of a risk of inconvenient downtime. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). Question Restore stock firmware for Archer . The rep said thats not the case since its my own modem. Somewhere along the way, my uncorrected counts got much better, and all downstream channels are cleaned up. With that said, this isnt the case for everyone. My modems manufacturer is Netgear, so I did an internet search for Netgears website. The SBG8300 has four gigabit LAN ports but because they arent bonded, you will have to upgrade when ISPs offer plans that exceed gigabit speeds via bonded ethernet. Asus RT-AC68U router with Merlin 386.9 firmware running wired only Netgear Orbi RBR50 as access point + 2 RBS50 satellites with wired backhaul Motorola MB8600 modem on Comcast Com-crap compatibility site says "not supported due to fliters??" Or is it just to access the web UI of the modem? Renting a modem will just about guarantee that itll receive firmware updates. I enabled Link aggregation and haven't had any issues. You still need to check to make sure your modem is being updated. Modems usually get firmware updates from the ISP itself. When you restart your modem, it runs through multiple checks when it powers up. The biggest bummer about this is that every second ethernet port is only for bonded use, so the CM1200 functionally only has two ethernet ports. Answers to be found are better than being left wondering. However, having both units in one means less equipment and cabling, which can help reduce the clutter in your home office. In my case, my modems firmware matches the latest version released by the manufacturer. However, if you have the extra money, it cant hurt to go with the better model to account for your future needs. Both support DOCSIS 3.0 and 3.1, are certified by Comcast Xfinity, and are compatible with all devices and internet service providers. In addition to securing your home network against an attack, make sure your modem provides protection against lightning strikes and power surges. For immediate assistance, check out the Xfinity Assistant. Click on it, then click Delete and confirm the action. We have made changes to keep employees safe so response and call times may be longer than usual. The next step is to see what version of firmware is installed on your device. Front View. Depending upon where you live, you might have a few different ISPs to choose from. Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, . That depends. I have an MB8600 on 8600-18.2.9 and am experiencing issues that this new firmware is reported to address. Issues since recent MB8600 firmware upgrade. I ordered a new MB8600 cable modem, which arrived a week later. Not sure if other modems do or not (probably depends on where the bug is). This means that my ISP is updating my modem like they should. The modem runs a little hot, though this can be alleviated by placing it somewhere on a desk, where it will get better airflow. If the firmware is still outdated, try contacting your ISP. The way cable modems go, the network port decides the top broadband speed this modem caps at 1Gbps. I got a notice from Xfinity today stating that my equipment i.e. Changing the default password of your modem will help keep hackers and bad actors from being able to mess with your modems settings. By updating your modems firmware, youre improving both the security and performance of your modem. . Now that Ive described how your modem should be upgraded, lets take a look at the downside. Sometimes they wont update your firmware at all. When something like that happens, the modem you bought may no longer be compatible. Most other ISPs stick with the firmware that shipped with the modem for years and years. Copyright 2023 Heavy, Inc. All rights reserved. If you stream video from multiple devices at once, or someone in your household engages in activities like gaming or video editing, you may want to go for the latest and greatest. This can be especially true when your internet plan isnt with a large provider. Just do a Google search for the make and model of your modem and you should be able to find its default IP address. If you have a different make and model of modem, your firmware version may not be listed on the Home page. Finally, upload the update and reboot the router. Thread starter randomName; Start date Feb 21, 2019; randomName Very Senior Member. To update your router's firmware, type your router's IP address into your web browser and enter your login information. Although these terms may seem technical in nature, theyre crucial to weighing one modem against another. Although there may be less to do on your end when it comes to updating your modem, that doesnt mean you should turn a blind eye. 1 Gig NEW . In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Top actual speed is just under 1Gbps without bonding, just under 2Gbps with 2 bonded ports. When it dies, I have to log in from the LAN and restart the router. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. It does not work with Verizon, AT&T, or CenturyLink. It includes 1 open Ethernet GigE LAN port. Does this typically mean 1) there's a signal issue (either from Comcast or via bad wiring/splitter/etc), 2) there's a hardware issue with my modem, or 3) there's a configuration/activation issue on the Comcast side? I appreciate you sharing your logs. Is this why Xfinity kept telling me multiple times my Asus CM-16 was going to be limited to 373 Mbps, even though it clearly states 686 Mbps? After that you will be able to go through the trusting again. Motorola MB8600, 18.2.9 software. The only browser I could login to my modem with is Edge. Voice package and you are stuck with it 23:01 Motorola MB8600 is a Plus second ( )! With a 164 modem, youll get up to 680Mbps for downloads and only half of that with an 84 modem. Now just got another Motorola MB8600 firmware push to firmware version 8600-19.3.15 I think today January 12th . Motorola MB8600 is the latest device from the new-generation of cable modems to join the DOCSIS 3.1 group (along with Arris SB8200 and Netgear CM1000) and, besides featuring up to 32 SCQAM (DOCSIS 3.0) or two OFDM (DOCSIS 3.1) bonded channels which should allow you to take advantage of the best and fastest Internet speed available from your . Motorola MB8600 modem issues/firmware update. The only problem I see is the error counts for the 429MHz channel, which frankly I'm not sure how to interpret. The main difference between the CM1000-1AZNAS and the newer CM1100 is that the CM1000-1AZNAS only has one gigabit ethernet port to send its signal to a router. If you look at both their features, you'll find they are almost the same. I ordered a new MB8600 cable modem, which arrived a week later. And while both the modem and the router are powerful enough to handle the highest throughput available through cable Internet, its worth noting that the built-in router isnt quite as powerful as the modem. My line stats are pretty good, so I think I'm set. Unfortunately, it will be a while yet until any ISP adopts this new tech. This IP address 52.191.163 . Hello, @TerryO44. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. Your email address will not be published. Some of your downstream channels are trashed. I am not sure of the exact details . I just hope Comcast fixes this. The fix worked for firefox but Chrome still can't access the modem and I can't find the cert anywhere under Chrome. If you buy a new modem thats a popular make and model, itll most likely receive updates from the ISP because a lot of their customers will have the same model that you do. Signal is toast. The main benefit of this technology is that its max downstream caps out at 10Gbps and its upstream caps out at 2 Gbps. I would be more than happy to help find a solution to this problem you're experiencing. Another usability factor to consider is where the screen is located. In order to have port bonding increase your modems speed to just under 2Gbps or more, your router needs to support port bonding. This can be easily enabled with a future firmware update, but until then, the device is only capable of 1 Gbps. Setup is fast and easy with our Quick Start guide. Once the modem update has been tested and everything works properly, your ISP will issue the firmware update. On Amazon.com, the Motorola MB8611 is a huge hit among cable modems. Drop to a plan <=940 Meg and it will become compatible again. DOCSIS 3.1 technology offers enhanced security features, reduced latency and faster downloads than fiber cable. The good news is, youre not responsible for updating your modems firmware. The Motorola MB8600 DOCSIS 3.1 Cable Modem is the device that takes the internet from your provider and distributes it into your household for you and any other internet users to access. The log is fairly clean for a nearly one month period, and the large number of correctables on the OFDM channel is often seen and thought not to be meaningful as long as the uncorrectable count is low. Before you buy, take a look at where you plan to keep your modem. I purchased an MB8600 a few months ago and it just degraded to less than 50% speed on my 1GB service. --- I have an ASUS RT-AX86u that does support link aggregation and was hoping I could use that and NOT have to buy a new modem. Before the update is pushed to your modem over your internet connection, theres more to be done. The Kick-Start Every Morning With Coffee Maker Guide, 10/100/1000 gigabit ethernet port on back, Broadcom Chipset provides security from denial of service attacks, Approved for use with fiber optic, DSL or satellite internet services, Works with gigabit internet speeds but also slower speeds for those who have not been able to make the upgrade yet, Active Queue Management (AQM) reduces internet latency for faster page loads and improved interactive applications like gaming or videoconferencing, Full-band capture digital tuner to enhance speed and save energy. One option is to rent a modem from your ISP. The first thing to do is check what firmware version your modem currently has. Despite this limitation, the CM1200 is still a high-performing modem and works fantastically for HD streaming, gaming, and file sharing. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Dont worry if youre not sure what your modems IP address is. MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business,and Cox Communications. As a reminder, my modem is a Netgear CM600 modem. Just dont forget a Gigabit router. The signal at my home was garbage. Thankfully, that is a while away from now and the 1 Gbps max upstream is as good as it gets until then. It took a total about . No amount of firmware updates will fix it. Even if you dont have DOCSIS 3.1 service now, you can benefit from the 328 DOCSIS 3.0 capability thats also built into this cable modem. But I keep getting emails from Comcast telling me my device can't keep up with the current speeds. The Knowledge Base provided a list of the latest firmware for all of Netgears modems. If you are searching for the best router in the market, but don't have a lot to spend, then the Motorola MR2600 AC2600 router is a great dual . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Click to reveal With Motorola extras including advanced surge and lightning protection, and a 2-year warranty, MB8600 is a superb choice for customers who want the ultimate in cable modem performance. item 7 Motorola MB8600 DOCSIS 3.1 Cable Modem. The only way your modems firmware can be changed is by updating the firmware or installing brand new firmware on the device. Microsoft 365 & Office; Antivirus & Security Software; Tax Preparation Software; . If, however, you have a Gigabit plan that uses fiber to the node (FTTN) or cable Internet, then you can provide your own DOCSIS 3.1 modem. New phone because the iOS or android update has list of old phones that won't work with it. It seems like a pretty easy process. Getting to the Web UI is important for troubleshooting, and since trouble is not uncommon on Comcast, several folks have already run into this issue. If you own your equipment, please see more about updating your modem for instructions on how to find a modem compatible with your services. However, I notice that the MB8311 is on the modem compatibility list on the Spectrum website. This time they are saying they need to call Motorola to update the firmware, and Motorola isnt open until tomorrow when Ill be at work and my wife is supposed to be working from home. Well take a look at each one so you have a good idea of what your options are. Hopefully you can see the bigger picture here. 7 Best Docsis 3.1 Modems for Gigabit+ Internet. It's throwing a compatibility error because Xfinity believes any modem with only 1 gig ports isn't compatible with higher tiers when it isn't true at all. This modem sports Active Queue Management (AQM), which significantly reduces Internet latency and further improves usability. If you have a question you can start a new discussion Current Motorola MB8600 Modem firmware for AZ? Modem firmware is latest. I just ran into this problem and found this thread. I got the same regarding an Arris SB8200. The only way to know if your modem was updated is to check the firmware version on the device, which well get to later. That said, I like future-proofing, which is why all of my home PCs have a Wi-Fi 6 wireless adapter in them now. It also features fast activation for the most popular internet service providers. While others are made from smaller, less well known manufacturers. https://www.motorolanetwork.com/pages/comcast-replacement-program. The dimensions of the ARRIS Surfboard SB8200 are 5 inches, 2 inches, and 5 inches, while the dimensions of the Motorola MB8600 are 7.25 inches and 7.88 inches. Your internet service provider (ISP) will send firmware updates to your modem. Motorola MR2600 Wrap Up. On some occasions it may take them a while to issue a firmware update after its released. Without proper venting, you may find your modem locks up on a regular basis, forcing you to restart it. Comcast Radom Disconnects . Old modems do hold up the speeds for the entire building. Generally, when you sign up for internet, your provider will give you the option to rent a modem thats proven to work on its service. What if this wasnt the case? . On top of that, you dont want your internet performance suffering because your ISP wont update your modem. Its your job to make sure that your ISP is updating your modems firmware. Where you can find your modems current firmware version, How to determine what firmware version your modem should have, How it connects to your ISP to provide you with an internet connection, What the settings page looks like when you log in to your modems settings, The ISP youre using isnt a major provider, Your modem is old or an uncommon make and model. The Netgear Nighthawk CM1150V is functionally identical to the Netgear CM1200 with one exception: the CM1150V is currently one of the only DOCSIS 3.1 modems that supports Xfinity voice services. All was good until modem firmware was updated. Then locate the Firmware or Update section and download the latest firmware update on your router manufacturer's website. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Security is an important consideration. Router firmware is latest. Try a wired PC connected to the modem with out the RBR online. Seems odd that I need to go buy the MB8611 to continue using my own modem. Is there a better make/model that has similar performance and price to l. It supports 1400/40 just fine with link aggregation. Otherwise, youll need to unplug and replug your modem in to restart it. The Motorola MB7621 24 x 8 Cable Modem Modem offers 248 support, while other models offer 164 speeds. The ARRIS SURFboard SB8200 is a DOCSIS 3.1 modem - the newest technology being offered by cable providers. Does anyone know how to perform the same fix for Chrome? Your MB8600 won't be dropped before that. New firmware version 8600-19.3.11 is being pushed to the MB8600 in some markets. Thoughts?? Sometimes a cable will already be available. The Motorola MB8600 is still listed at xFinity My Device Info. In order to check what version of firmware is currently installed on your router, youll need to access your modems settings. As a result, Ill show you another way of accessing this information in your modems settings. Once youve determined your modems IP address, type it into your internet browsers search bar. This doesnt mean you shouldnt pay attention to your modems firmware. Note: Your computer must be connected to your . Look for a modem that has a Quick Start installation guide to get you up and running. Took me a bit to get it activated, but I was able to get to the admin page just fine through a couple reboots, but only before I got it activated with Comcast. . For example, this site details the common IP addresses for Netgear modems like mine. It also has a sleep mode that helps conserve energy. If you havent created a username and password, you can log in with the default values that come with the modem. To touch quickly on the routers specs, the C7800 has a dual-band AC3200 router that delivers speed in excess of 1 Gbps on both a 2.4 GHz and a 5 GHz band. This section says that firmware upgrades are provided by the ISP. It seems like only Comcast/Xfinity really bother updating firmware. Both support link aggregation. Would be interested to know your setup. It is no longer compatible with 1 gig or higher. I just purchased the MB8611. I haven't got a notice of any sort though. . This comes with some tradeoffs though. For example, Im talking about the major players like AT&T, Comcast/Xfinity, Verizon, or Cox Communications. The A20 supports LAG on LAN ports for high bandwidth to a . We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Can anyone help with this? When youre shopping for a modem, youll typically see terminology like 164. These numbers represent how many downstream and upstream channels are supported by that modem. DOCSIS 3.0, which is still more than acceptable, supports more than 100 Mbps. Performance & security by Cloudflare.
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