I bought some tickets to a Paul Heaton and Jacqui Abbott concert in 2019 using the resale website Viagogo. We do not allow any commercial relationship to affect our editorial independence. Note that Your payment may be withheld if you violate this clause. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. My daughter fell for a Facebook ticket sales scam that CRANE ON THE CASE: NatWest mortgage mix-up has left me with CRANEON THE CASE: HSBC froze my small business bank account Can you get a refund if a show or event is scrapped, you What you need to know about money: Listen to the This is Money podcast, 'The Beast' British-built Rolls-Royce appears on Top Gear in 1998, TikToker reveals Asda to leave your vehicle smelling 'lovely', Skoda gives drivers tips on how to travel with dogs, Dacia's new Jogger estate transforms interior space into a bedroom, See Prince Philip's Land Rover that sold for record amount. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. . How do I unsubscribe from your newsletter? Please note that service fee amounts may vary by event and are subject to VAT. CONTROVERSIAL ticket scalping site Viagogo has hit a new low, selling $160 tickets for a John Farnham and Jimmy Barnes charity show at the inflated priced of $450. Shoppers are advised to double check card details when shopping on computers or mobile devices. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Hello has anyone had a successful outcome from viagogo through paypal. Make them aware of your experience and the complaint youve made. If You do not qualify, do not use the Services. I sold my tickets on Viagogo as a sate sale. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. . Be the first to hear about special offers. You can update your payment method as long as you haven't yet been paid. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you and viagogo Entertainment Inc ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. There is no standard way to calculate a service charge for particular tickets, but all compulsory fees, whether fixed or variable, must be clearly disclosed at the outset when the ticket price is first displayed. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 5.1 Investigations. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. The site operates a system wehre the tickets don't go on sale until they receieve them. All sales and bids are final. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. There must be a way, the payment was not accepted yet. Find the tickets that were originally transferred to you from your viagogo seller and continue these steps. Many times a ticket might have wildly different prices to the face value, particularly for in-demand events. When she made her payment, she used a card you then used regularly, but which is now lying dormant and which you had both forgotten about. A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. Copyright (c) 2006-2023, viagogo AG. Tickets get sent straight from seller to buyer, but the seller doesnt get paid by viagogo until after the event and if their buyer has any problems the seller doesnt get paid and is liable to pay for a new ticket for the buyer at whatever price. Have we let energy giants make too much profit? If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). 2.13 Ticket Information. You warrant that you are over 18 years old and have the legal capacity to make the transaction. Pay by PayPal, a free service to pay online without sharing your financial information. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Visit the Payment Methods section to update the details. Welcome to viagogo's online ticket exchange (the "Site"). Thanks. Viagogo is a secondary ticketing site. To register, You must provide your real name, address, phone number, and email address. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. 2.10 Collecting Payment. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. Start today for 5% back on up to $1,000,000 in branded sales. "Comparably priced" replacement tickets are determined by viagogo in its sole and absolute discretion. The Members acceptance of these General Terms of Use of the Viagogo Platform allows you (You) to access the Viagogo Platform that serves to bring together Sellers and Buyers and to make transactions on the www.viagogo.com site according to the terms defined below. Because the 9 delivery fee refund was coming directly from the company, it was refunded to the card you paid for the original tickets on. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Pros. Project Mondo G is a Mercedes G-Wagen in a puffer jacket, New Honda's Civic: family car with rebellious bad boy in its line-up, Advert for the 1998 first generation of the Audi TT, Ford scrapping 1,300 jobs in UK amid European overhaul. 2. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. I want to return my goods, what are my rights? If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. To sell tickets, a Seller lists the tickets in the Site database. Do I have to pay a service charge if the service is poor? viagogo Entertainment Inc, which is registered in Delaware, United States of America, offers a service on its Internet site at the address www.viagogo.com (hereafter, the Viagogo Platform) that brings together sellers (the Sellers) of tickets for shows or sporting events (the Tickets) and buyers (the Buyers) for these same Tickets. Pay by credit . A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". The pattern of these listings combined with evidence from test purchases, indicate Viagogo may be complicit in a multimillion-pound global fraud, said Adam Webb of FanFair Alliance, a music industry group backed by managers of artists such as Arctic Monkeys and One Direction. 3.3 Laws and Regulations. Such notice shall be deemed given one business day after the email is sent. You can do this in a couple of ways: Cash out the bond at your local bank or via TreasuryDirect. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. We are not involved in the actual transactions between Buyers and Sellers. For American Express this is the 4 numbers on the front, right hand side of your card. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. We endeavour to rearrange delivery with the customer or arrange a collection point. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). viagogo Entertainment Inc is registered in Delaware, at the following address: 160 Greentree Drive, Suite 101, Dover, Delaware, County of Kent, 19904, USA. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. When We receive an offer by bank transfer, We will check to see if the bank account is valid. The 'Payment' tab is automatically open. Tickets may be substituted with comparable or better seat locations without the Buyers approval. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Hi All, I am a new member and have been in contact with Viagogo over the last few days as I looked to purchase Lewis Capaldi tickets on Friday, however the price I was given at the start of the. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? This is Money is part of the Daily Mail, Mail on Sunday & Metro media group. Report. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. By browsing this website, you consent to the use of cookies. You had also spent quite some time sending emails and making phone calls back and forth with the company. I had a flight delay, can I get compensation? Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. You may only use the Services if You can legally enter into and form binding contracts. Best Shopping Deals In the know quiz Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. What ticket resellers must do Find out more about salaries and benefits at Viagogo. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. Information released by Viagogo showed that touts have grabbed thousands of pounds worth of tickets to see artists such as Ariana Grande and Fleetwood Mac, which they then advertise to music fans . Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. viagogo reserves the right to prohibit anyone who brings a fraudulent claim from having further access to our website. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Will I be stung for capital gains tax on sale of 425k family home because I moved out during my divorce? 4 July 2019: Following several warnings that viagogo has not done enough to overhaul the way it presents information on its website, the CMA is now moving forward with legal proceedings for. If the ticket seller fails to deliver your tickets in time, or sends the wrong tickets, you can do the following: Formally reject the tickets Return the tickets with a letter saying that you're rejecting them as they don't fit the description you were given at the time of purchase. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. The Viagogo Platform allows contracts for the sale of Tickets to be concluded. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. 2.2 Registration. Thus, the ticket price shown (before our fees) may include sales or value added tax (US or other) as appropriate. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. While these do have an option to change the saved card details or address when you pay, the speed of the process means it is easy not to notice if one of them is incorrect. Subculture Tour 2023. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. Follow these simple steps to get your money back if you've got a problem with your tickets, 2. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Selling a type of mobile ticket and transferring it to the buyer. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. If a payment has declined causing your order to be cancelled, we suggest you undertake the following to help successfully process your payment: Try an international credit card such as Visa, Mastercard or American Express. The Scottish indie band Arab Strap said: Weve always been appalled by touting. Once the Buyer finds a matching ticket, the Buyer notifies viagogo with an "offer" that the Buyer is willing to purchase the ticket. If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 6.2 Waiver of Consequential Damages; Liability Limit. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. Madrid-based GES SL listed thousands of tickets, including more than 600 events in the UK, on the Viagogo website, which is Britains largest ticket resale platform. Pay by PayPal, a free service to pay online without sharing your financial information. That helps us fund This Is Money, and keep it free to use. We will be looking closely at this evidence to ensure that the order has not been breached. This fee is displayed in the selling process and covers the cost of marketing your tickets to millions of potential buyers worldwide. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. 3.1 Accurate Descriptions. 2.Near the bottom of the page, under 'More about your account', click Resolve a problem in our Resolution Centre. What is the viagogo complaint handling process? 1999-2023 PayPal, Inc. All rights reserved. So its not int he sellers interest to sell fakes or not actually have the ticket. If the face value has been reduced by the organiser, the refund will be for the discounted face value price paid. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. Some jurisdictions do not allow exclusions of implied warranties or limitations on how long an implied warranty lasts, so the above exclusion may not apply to you. Letter to ask for a faulty item to be repaired or replaced, Letter to request compensation for cancelled flights, Letter to report a problem with something bought on credit card, Denied Boarding EU Regulation (Regulation 261/2004 EC), a booking fee or service charge for every ticket in your order, the ticket received was invalid or not the ticket the buyer thought they purchased, buyers felt misled, thinking they were buying from a primary vendor, or by the costs and service fees. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Three major secondary ticketing sites - StubHub, Get Me In and Seatwave - have formally committed to ensuring better information will . Unlike Section 75, chargeback isnt a right or law and offers no guarantees, but it is a way your bank may be able to help you. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. Red Hot Chili Peppers Tickets. This, Walker said, indicated that someone acting for GES SL engaged in a fraudulent practice known as speculative selling, which Viagogo has said it does not condone. If you can't make the rescheduled date, then you're entitled to a full refund. The website is back targeting Australian events just months after it was ordered to pay a $7 million fine when the Federal Court found last year it broke four consumer laws, including previously misleading consumers "it was the 'official' seller of tickets to particular events when it was not." Does Viagogo pay their employees well? a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice.
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