This company offers executive suites & office space, virtual offices and meeting rooms. Verification can help ensure real people write reviews about real companies. They often do so without adequately considering the effect these changes have on people within the organization. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. The company left an official comment on this complaint. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. Flexible Workspace Designed Around Your Needs. Anyone can write a Trustpilot review. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. There is non existent customer service department. Give your team a place to focus, thrive, and grow, while we take care of all the details. This company has the worst customer service I have ever experience in my life. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Eventbrite page will show up only the start dates of all training sessions. Get Regus can be contacted at (262) 832-3700. October 19 Please could you send those details to me at lorraine.brule@regus.com so I can support you? Our advisors are ready to help you find the right place for you. I could talk with Myesha. GO LITERALLY ANYWHERE ELSE. Find out how we combat fake reviews. However, we will ask you to go through some security steps as part of our fraud-prevention policy. Change management professionals guide organizations through these changes on the individual, organizational and enterprise levels by taking a people-first approach. Share your photos and videos with others to prove the truth of your words. Whether you need a single desk or a whole building, we provide office space thats flexible to your needs and fully customizable. They charge your card for amounts more than stipulated on invoices! This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Thats no big deal, makes sense. We also have advised you to remove the center address from your website and request your retainer refund online which you have not done yet. We have a team of specialists available 24/7 to help you find the best solution for your business. October 14 Appreciate your immediate reply. think about how low this company is. Requesting your refund is easy. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I would recommend that anyone considering using this company to think again! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hi Benjapol,It is surprising to see you posting a review about the matter which has already been clarified to you.At Regus, we work hard to ensure our services offer exceptional value to our customers and provide many different options to meet every requirement and budget. Combine information learn about implementing change management, its tools and industry best practice, facilitated by an experienced change leader. We understand that this is not always possible, so we agreed as an exception for you to pay via an alternative method. 2023 Trustpilot, Inc. All rights reserved. When could I get my retainer back? Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. Hi Hannah, Im sorry if you felt the need to escalate this. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. This will surely increase the credibility of your complaint. No staff available for contacting on the event day. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. ive been trying to get my money back ever since. Don't be fooled by that. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. Contact: +65 [protected] Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. *Ts&Cs apply; participating locations only. The company left an official comment to this complaint. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Here are 8 tips for writing great reviews. Most organizations routinely introduce sweeping changes, to improve processes, accommodate shifts or follow new regulations. Paid for parking online and have now received parking ticket from private company. Briana got my call. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. Such companies should not exist. Not only that, it's hard to get hold of their accounting department. Submit a complaint and get your issue resolved. It took almost 2 months. All rights reserved. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. Thank you, Lorraine Brule Global Customer Service at Regus. Please email me at Lorraine.brule@regus.com with your company name and details. If it has been longer than 30 days, please get in touch so we can investigate further. For a break between calls, browse the developments many shops and restaurants, or explore the Downtown Historic District, just 15 minutes away by car. 6. After being in my new office they are increasing rent by 8.7%. Our course will teach you the techniques that will help you embrace change and lead in a way that results in organizational and career transformation. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. Its an automated process. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Once they sell you something that will be the end of you being treated as a valued customer. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Available for as little as a day, or as long as you need. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. Submit a complaint and get your issue resolved. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. Suggested companies are based on peoples browsing tendencies. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Weve cut the cost of selected workspaces* for a limited time only. Changes in an organization are about more than just policies. Jone V got my call and requested me to use 'my request for a retainer' of Regus my account portal because there was no history about my case. Hi Mike, Im sorry if you felt the need to escalate this. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. Regus keeps its policy for payment from customers, only. Ive now been on hold for 45 minutes waiting for anyone at the company to pick up the phone. This is a multi-location business. Stay away!! Once they sell you something that will be the end of you being treated as a valued customer. Build an instant presence wherever you need to be, at prime business locations. We pay those as well. It is IMPOSSIBLE to get them to stop charging. Thank you! I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Why take the Change Management training from Reform Skills Inc? Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. They come with the latest technology, a friendly support team to ensure everything runs smoothly, and catering if you need it. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Transparency is very important to us, and all services can be opted in/out through your online account. Interested in a new product or service? Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. $5520 Service Retainer on file. this is absolutely gross and scam. Any that you do not require can be opted out through your online account. It is most familiar in the context of services because you pay it when hiring a lawyer and signing a legally binding contract with them. We find it very unfair that for this reason you post a very visible, insulting and untrue review. You should receive your refund within 30 days after your agreement end date. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. And of course, they just charged me $244 for November. It won't go in any direction! This review was chosen algorithmically as the most valued customer feedback. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She would do her best to escalate my process by letting them know this terrible status. Customer service is simply poor. GO LITERALLY ANYWHERE ELSE. I would like to help you further in this matter but haven't been able to identify your account. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. With over 3,000 locations globally we have offices, coworking spaces and meeting rooms in every major town, city, and transport hub. In this age of uncertain economic situation, managers need to be extremely tuned to change and steer the organization in the right direction by managing a crisis effectively. They are scammers, and incredibly dishonest. Hey Sandra and Regus, just return my retainer back then I would not post anymore! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Please remember that the retainer is refundable at the end of your agreement. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. October 8 I was a customer with a licensing agreement set to expire on December 31, 2022. It's an automated process. I have membership with Signature by Regus - Berkeley Square and oh my this is far from Signature anymore!Always misleading and ripping people off! Thanks again for your comments which help us improve. They're just a bunch of thieves who have been robbing baby boomers dry for so long and are now trying the same scammy ruse on millennials. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. This company bills you for services you do not use. 8. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. And if you read the message, try to actually comprehend what the issue is rather than blowing it off. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We have checked and cannot find any payment details set up in your account. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. And we have the solutions to help you work this way. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. We will then confirm your payment date and amount. They charge your card for amounts more than stipulated on invoices! Regus flagged this review for containing harmful or illegal content.Read more. As you did not process this correctly, the agreement continued an additional month. We appreciate your business. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Well guide you through the process. I couldnt see your email address or Regus account reference in your message. Receptionist only can communicate by email, even for the most important things for your business. Great discounts. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. I have been renting an office space at Regus in Kings Hill for over 12m now. Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace. We have worked with thousands of professionals and companies across the United States, Canada, Mexico, Australia, Singapore, Dubai, and the United Kingdom to acquire certifications and up-skill their employees. Contact the organizer to request a refund. Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. Their lawyers are acting blind on Regus random deduction from my credit card, they only wanna persecute on why i dont pay for the next one month whereas the answer is obvious: they already deduct $5000 out of my $650 monthly rent. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. September 14 A desk of your own, in a shared office or open-plan workspace, Includes discounts on meeting room and office space bookings, Available at thousands of locations worldwide, Work for the day in a vibrant, social, and professional environment, Make use of our breakout areas to meet others and collaborate, Give your business the professional address it needs in a premier location, Use the address on your documents and have mail forwarded there. We will then confirm your payment date and amount. www.myregus.com) and go to the End Agreement section. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. This course is a must for every manager who aspires to be a leader and a success in his or her career. The company left an official comment on this complaint. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. We are pleased to confirm you that your refund has been processed as per the details we have shared with you via email. There is non existent customer service department. Unacceptable billing practices. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Our invoices are due on the payment date that is displayed on them. I called them again, which procedure took my time for 3 hours. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Requesting your refund is easy. I made a virtual office agreement with Regus and got an invoice to pay the monthly fee. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Date of experience: 07 April 2022 Reply from Regus 8 Apr 2022 Hi John, Thank you for your feedback. If you refuse to pay their bogus invoices they will send you to collections. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Thank you, Lorraine Brule Global Customer Service at Regus. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Your satisfaction is very important. Best regards,Michelle Spire. My Regus ID: ********. I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. I update the bank information one time at the beginning of April and when I log in on May 17, the system asked me to enter the bank information again. However, I was shocked to discover that my agreement had automatically renewed in October 2022, doubling my monthly fee and resulting in a 100% increase. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. If Regus can't provide adequate parking on their sites to accommodate a full building then what sort of business model is that??? The complaint has been investigated and resolved to the customer's satisfaction. Manage all of your workspace and business needs. Professional rooms for your next training session, interview, or pitch, wherever you need it. Turned up at 450 Bath Road, Heathrow. Hard revenue focused. It goes against our guidelines to offer incentives for reviews. After being in my new office they are increasing rent by 8.7%. It is clean and smart and well organised. Regus at N19 W24400 Riverwood Drive, Suite 350 Waukesha, WI 53188. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Customer service is simply poor. Change Management Certification Training ( 1- day course ), Fri, March 24, 2023, 9:00 AM 5:00 PM EDT, Fort Myers, FL Regus Bussiness Centre/Hotel Fort Myers, FL 33901 United States. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! At the end of your contract, they will automatically renew you without a signature and without consent. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It won't go in any direction! So last week I logged in to cancel my membership. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. Share your photos and videos with others to prove the truth of your words. But when It comes to a refund retainer. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. I was a customer with a licensing agreement set to expire on December 31, 2022. I sent Briana of Regus an email about how the procedure was going this week. As a matter of policy, BBB does not endorse any product, service or business. I will be taking legal action if this is not returned within 28 days (31/03/2023). That way, when you go to cancel your lease, they could invent some reason that you owe more fees, because it is harder for you to get them to refund you for unused retainer than it is for them to dupe you into paying more money sooner than you really should have to. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you.
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