trugym customer service

I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Good luck getting them to answer the phone. Voice your opinion today and hear what 263 customers have already said. If you like swimming, prepare to be hugely disappointed! TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! We use dedicated people and clever technology to safeguard our platform. this is extremely unprofessional. Lovely facilities, long opening hours, relaxing pool area, plenty of gym equipment, reasonable rates, and clean. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Your email address will not be published. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! PREMIUM EQUIPMENT Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Suggested companies are based on peoples browsing tendencies. It does seem that there are other members who have also not been refunded. The management are useless and very unfriendly. Variety of machines,locker rooms are always clean and tidy,Staff are polite and helpful when needed. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Stevenage trugym shut over night without an email to customers, they just put up a post up on facebook. These companies sure know how to work the direct debit magic to help themselves and rip of people. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. Here are 8 tips for writing great reviews. Save your money, go elsewhere. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. This happened on several occasions making me again not really want to use the pool and steam room. Any attempt to contact head office is ignored. Absolutely flabbergasted of the audacity and attitude she had with me. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The lady on the reception named Nina mostly seen in the day time is extremely unwelcoming and rude with most of the members especially with the ones who cover, the management either needs to train her properly or find a more welcoming staff or gym will keep losing members. Thanks. Perhaps more signage might be helpful?Having said all the above, the cost of membership is reasonable so maybe you get what you pay for??? Huddersfield gym- horrible service, old gym equipment. Plus side, plenty of cardio equipment. Don't trust the staff at face value. why would you not notify any body ? Jamie (Manager) advises staff to continue informing customers that your vehicles are safe while using premises, due to the gym car park being protected with CCTV cameras. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Not only would this make their car park look busy, it would attract more customers, but for the most of the time it is empty and no wonder. Understandably very angry!! So over all its horrible and unhygienic and I wish there was another only female gym I could go to. Still waiting on a response to my request for a refund. *Paying your bill on the phone with a customer service representative incurs a $5 processing fee. Billie, Ada, Abs and Stephanie have always been adaptive in their classes and either challenged me further, allowed me to adapt or continue workouts as well as provided hints and tips for certain areas. Here are 8 tips for writing great reviews. Join the 268 people who've already contributed. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! Pay a little bit more and go somewhere decent ! 2023 Trustpilot A/S. Complaining to TruGym is difficult. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. It's warm, and usually quiet and has dimmed mood lightingThe steam room and jacuzzi are great too but I rarely use them. Unfortunately, altough I think the Gym itself is ok, I would advise everyone to avoid signing up with them due to their payment company. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. Staff beyond rude ! Companies can ask for reviews via automatic invitations. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Your experience matters. The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Its hard to believe this is actually a trading company (for now!). The gym itself , there is a broken window that has been broken for months and still not fixed the equipment has been there before the company took over which is about 6 years so machines are more than 10 years old . Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Management ineffective and ambivalent. In the meantime, they have been taking money out of my account. For the price per month, this is a great gym, it has everything u need and more. However, Truym's parent company, Harlands continued to take monthly membership from my account for 6 months at a total cost of 175 approx. | Read 21-40 Reviews out of 264 Great gym, always really clean. I'd be in two minds about renewing my membership next year. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? We also ensure all reviews are published without moderation. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Weekends could do with music on a bit louder.Only real downside is weekday afternoons when classes are on, the music they have on for them is far too loud, u cant hear ya own music coz of this, which is pretty annoying or wud of been 5*. Even a reminder email could have helped, Never join this gym, Its not good. They definitely must have known about the closure. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Management is awful only good thing about trugym . Firstly, thank you for reporting this to us. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. I paid for a year membership and for 3 weeks I was told they were unable to locate my payment even though I had shown a email confirmation and online banking of the payment. Your cars are not safe! Find out how we combat fake reviews. He then promised all the staff that we would be getting paid for February, this however was a lie and none of the staff have been paid. I think there are more people than the capacity of gym. This hasn't happened and all attempts to contact them regarding this is being ignored. BUILD A PERFECT RESUME. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. The gym has alwaysbeen very untidy, with buckets everywhere to catch leaks from the ceiling, and the pool has alwaysfelt like a iceplunge bath, we actually couldn'tuse the pool from October last year until this month as it was so cold and all the staff ever said was "the boilers broke" yet the jacuzzi was warm, when i asked them to explain how this was possible, i just got looked at like i was from a different planet. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Cancelled my membership with them, because they jacked up there prices and have terrible faculties and awful class times! The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Great gym, Centre of Bromley and easy for me to get to.There is free parking right out side after 6:30 which is perfect for me as i go after work. Dreadful management of memberships Id avoid this company and invest elsewhere! Completely recommend this gym for any women that are looking for a great gym for good value for money. Ive been at this gym for nearly 2 years. You buy cheap equipment and take months to repair broken ones. WARNING Do not go to this gymThis gym has cameras ladies who attend this gym A warning to let you know that there are cameras all over the gymWhich are watched 24/7 by men and women while you are exercising from there phone app and office I have witnessed Maintenance men go in to the office were the screen of the cameras are They can watch you while you are uncovered Especially those ladies who cover there bodies and wear abayas and niqabs Disgrace-full Kirsty is useless she wont help you shes never fore fills her role as a manager As shes never there We wasnt even told there will be cameras As a customer you have a right to know there will be cameras LADIES CANCEL YOUR MEMBERSHIPS. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Friendly staff. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! ?TruGym this is unlawful and action is being taken. With an attitude like this it will surely be closing down soon. I tried to speak to the gym they said there was nothing they could do. Our gyms come with either a sauna or steam room (some have both!) The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. But the other equipment makes up for it. Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members i had cancelled my membership as i was on the monthly contract, they still charged me for the next 2 months.would not recommend this gym. Poor poor POOR.So unhappy I've been unfairly charged for 3 months membership when I haven't been since maybe Feb, if AT ALL this year (it's now October). Other that that-a good gym. because of this I was able to cancel my contract. It goes against our guidelines to offer incentives for reviews. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Even spend time trying to find a locker that works!PRO's / The gyms open times are good. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Join the 271 people who've already contributed. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. How many stars would you give TruGym? Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. This company doesnt care about its members, its purely about money for these people. Staff are the ones who represent the gym and are suppose to behave in a professional manner. I paid for a year membership and at that point had several months left. 2023 Trustpilot A/S. Lots of equipment to use and is open to everyone. The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. There is a sign on the door which states check opening dates on social media. | Read 61-80 Reviews out of 267 I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Try to greet customers with a smile and always be courteous and respectful. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. My branch shut down down and I never received a membership refund. kept it quiet from staff aswell ! This resulted in TruGym blocking me me on twitter. I will probably be ending my membership soon and going to a cheaper competitor.Sauna and steam room is really nice, it's a shame the equipment is old and dirty. If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! I joined truGym last week in Maidstone. Every message I had left was not responded to directly by the manager. Not helpful at all. Find out how we combat fake reviews. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. HiPlease accept our sincere apologies for the negative experience you've had with truGym. Anyone can write a Trustpilot review. The Gym is crowded all the time. Find out how we combat fake reviews. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. And maybe something on the wall with ideas for kettle bells and how to use the other equipment as there is a lot that I am not sure how to use. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: In the first instance contact your local gym. I went a few times a week and they were welcoming and a great bunch of people. We also ensure all reviews are published without moderation. But no way to resolve it. Training and fitness levels catered for the individual. Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. trugym customer service. Word of the wise don't join trugym chatham they keep giving opening dates and failing to meet them theyve taken money of mine for a gym that isn't open and not paid it back which is theft in my book and not replied to any of my emails or messages on Facebook. 4/ Told on joining in November I could freeze my membership free of charge for the summer. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Most of the equipment is very old and remains unfixed for long periods of time. AVOID LIKE THE PLAGUE. Not only was this man always on his phone during his shift but he would then stay behind with his mates chatting to them whilst they trained to the full midnight close. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Awful!!! I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Trugym luton are refusing to refund me 200 of my hard earned cash! 2023 Trustpilot, Inc. All rights reserved. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. The showers and changing rooms are always clean and warm. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Your experience matters. Your experience matters. Anyone can write a Trustpilot review. You can never get a response from customer service. Good luck TruGym you are going to need it! Find out how we combat fake reviews. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Your experience matters. Join the 270 people who've already contributed. After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. They offer classes which I have found very useful for my weight loss. Needs airing conditioning throughout the gym. Companies can ask for reviews via automatic invitations. Companies can ask for reviews via automatic invitations. Friendly staff always happy to help. The staff are always so friendly, helpful and encouraging when you need it the most. Totally disgusted with the service offered with no thought or effort of building a customer relationship. I'd be in two minds about renewing my membership next year. Join now and save 30 (no joining fee offer). Your cars are not safe! So after this poor attitude we asked how much it is to try the gym out, it is a whopping 16 which is way too expensive to attract new customers.The staff also don't really have a clue about what they are doing. Waste of money. The machines, if broken are repaired quickly. We use dedicated people and clever technology to safeguard our platform. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Here are 8 tips for writing great reviews. How many stars would you give TruGym? woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. They are now pursuing me for 234 claiming I never cancelled. Stockton On Tees - AVOID!! Any attempt to contact head office is ignored. No contract options, student memberships, corporate offers, or pay for the year up front. I email head office never got a reply. Verification can help ensure real people write reviews about real companies. Contact your local truGym via our online contact form. Join the 266 people who've already contributed. For businesses Categories Blog. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Joined for a month at the Keighley branch in August 2013. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Your experience matters. Verification can help ensure real people write reviews about real companies. The staff, although minimal, are friendly and helpful. I am still waiting for a refund and the information about the instructors.. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. Very clean and covid compliant. The gym in Luton in Parkstreet are forever changing staff . However, you are likely to be ignored. Apparently it broke down three years ago and has not been fixed. It does seem that there are other members who have also not been refunded. | Read 81-100 Reviews out of 264 After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. FLEXIBLE MEMBERSHIP OPTIONS No contract options, student memberships, corporate offers, or pay for the year up front. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I used to be with DW you in Huddersfield then true gym took it over. Very clean with a good atmosphere and equiptment maintained to high levels. Generally a decent gym, however it is far too hot- more fans required as really affects my work out and energy levels. We use dedicated people and clever technology to safeguard our platform. Awful showers. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. We'll then contact Harlands on your behalf to get this resolved. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. I bought a membership 4 years ago. Join the 261 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It goes against our guidelines to offer incentives for reviews. Huddersfield gym- horrible service, old gym equipment. The floor is never cleaned properly and the water dispenser has mild on it. without helping me with the issue in any way at all. It would also be good to have some hit classes in the morning at 6. Good gym but would be a lot better with a pool for people to enjoy an early morning dip or even casual swimming after a hard session. The main reason that I joined is for the Les Mills Combat class. Cancelled after one year membership. kept it quiet from staff aswell ! Generally excellent facilties and equipment though can be a bit busy at times. It goes against our guidelines to offer incentives for reviews. Your experience matters. They definitely make it difficult to contact them through their website. A relaxing atmosphere also with the benefits of the jacuzzi and sauna. Suggested companies are based on peoples browsing tendencies. Find out how we combat fake reviews. Trugym is just at the level that suits me. | Read 41-60 Reviews out of 258 so you can relax after your workout. | Read 101-120 Reviews out of 262 Your experience matters. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Verification can help ensure real people write reviews about real companies. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. The only reason this gym has members is bcz its ladies only gym and they are taking this for granted now. Corporate Membership - truGym CORPORATE MEMBERSHIP According to the Chartered Institute of Personnel and Development's absence management survey in 2008: The cost of having unhealthy staff = 666 per employee per year in sick days There's never been a better time to offer a corporate gym membership to your employees and work force. I find I spend more time on looking for the weights I need and connectors rather than actually training! Anyone can write a Trustpilot review. It goes against our guidelines to offer incentives for reviews. This review is on the company and not the local gym. it's never the same amount and do not expect any sort of customer service! After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. The staff and instructors are lovely and always happy to help. Join the 270 people who've already contributed. Its not worth the money that I am paying now. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Members are then promised refunds on annual contacts which haven't materialised and monthly payments have continued to be taken after the branches have shut. This company doesnt care about its members, its purely about money for these people. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Always comes out on different days so I dont know when to have money in my bank for and dont realise its due until its actually came out. We use dedicated people and clever technology to safeguard our platform. It's a public swimming baths not a gym. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging.

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