Unable to get in touch with anyone from customer service to resolve issue. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Your browser does not support embedded videos. Email never arrived so ended up going to a store on crutches to get a refund. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Hey Karl!Thanks for taking the time to leave us a review. With over 65 stores across the UK, we have our finger on the pulse of streetwear fashion. Companies can ask for reviews via automatic invitations. With this in mind, Footasylum put all black shoes and all white shoes in its own featured collection so shoppers can easily find the most popular shoe style in classic colours. Replies to negative reviews in < 24 hours. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. Delivery Methods. T3 is part of Future US Inc, an international media group and leading digital publisher. Companies can ask for reviews via automatic invitations. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Trying to get through tocustomer services horrendous, gave me the number to generate the return labelat Asda and it didnt recognise this.The Whats App message sent on the 12 January has still not been read and Klarna have reinstated the payments, so we are left with a pair of shoes that dont fit. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. Was told that neither was possible because I didnt return them in the original shoe box! For all international returns outside of the UK, please visit our dedicated international returns page. They all fit perfectly. This manager needs to be sent on a customer service management skills due to his rudeness and no customer service satisfaction what so ever. Sign up to the newsletter to get style updates, exclusive info on sale events and more. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. They all fit perfectly. Companies can ask for reviews via automatic invitations. Here are 8 tips for writing great reviews. We hope to see you again very soon. If you aren't completely happy with your purchase when it arrives, you'll have 28 days from the date of receipt to return it for a full refund. Ordered some trainers at 10.30pm amd paid for next day delivery. We spoke to Footasylum's senior leaders . Simply follow our returns portal link below. Absolutely fuming with this company. That is great news about the fast delivery.We hope to see you again very soon. Hey Cheryl Thanks for leaving us a 5* review we really appreciate it. It can take up to 5-10 working days for your refund to be processed once Footasylum receive your return. By using a. Shan I saw your reply you asked me to contact you on your social media page I am sorry I dont know how to do it simple email me thank you I got an account app with footasylum Mohamed shaikh. They all fit perfectly. Unable to get in touch with anyone from customer service to resolve issue. A Footasylum discount code is the best way to save some cash, but there are other ways to get your goodies for less: Footasylum offers standard delivery for 3.95, next day delivery for 4.99 and Sunday delivery for 6.99. 10/10 will not be using footasylum again. For full terms and conditions see here. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Over 90 off RRP. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Bought a pair of Boss trainers at the end of November 2022. You have 28 days to return your items and you'll need your original receipt or delivery note. Thanks. Next time it will be JD SPORTS for my next purchase. I was taught to value customers, no matter what job I was in. 27 Feb. At least 30% off in the . Hey MattThanks for taking the time to leave us a review. Footasylum UNLCKD also means you can unlock access to priceless experiences like Footasylum events and product launches. Perfect from start to finish. Hey Clare,Thanks for taking the time to leave us a 5-star review.We appreciate your words and effort, and we are so happy that you have had a good experience with us.We hope to see you back soon!ThanksShan. Order placed on Monday standard deliver paid for and the parcel arrived the next day. Been trying via live chat, what's app and calling HQ. The girl on the till said she would get her manager, The manager was very rude about it said its my fault Ive got it wrong, I told him its not my mistake I dont put prices in them he went to check to his surprise I was correct but wouldnt do anything about it. Would you like to add a photos or videos? We use dedicated people and clever technology to safeguard our platform. Footasylum runs individual and seasonal sales that are different to the main brands websites or stores, so you can save money and get cheap deals on the latest collections. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). - Mel, posted 7 months ago We are so glad to hear you are happy with the service. All in all, satisfied with my purchase and dealings with this shop. Restrictions apply. Footasylum. - Anonymous. Footasylum. We also ensure all reviews are published without moderation. Useless. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around footasylum on 01 Feb. It's a goldmine of consumer insight you can use to create fresh, ultra-useful content, products and services. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). Price was unbelievable for what I got! A simple full refund is all I wanted from the first time I was messed around!! Totally shocking service in regards to a faulty item that they . That is great news that they arrived a day early!We hope to see you again very soon. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. No one will bother to contact you or sort it out either, Hi Ryan,Thank you for your feedback, this is appreciated!I'm disappointed to hear that you never received your order.I can see that this was sadly lost on the way to you and we were only made aware of this when you contacted us.I can see this has been refunded, please allow up to 10 working days for the funds to hit your account.Thanks,Shan, WHAT A JOKE, ordered some shorts online, received OK but were to large so I sent them back they said it will take 10 working days for refund. items Tracking evidenced missing item after it confirmed i had dropped in locker but i havent been contacted by footasylum, or had my refund Live chat takes a long time and is disjointed getting an actual person to speak . Different assistants all said different things to me and they told me they would deduct 2.50 for a refund despite me receiving a faulty product! It's your job. Refunds are made to the original payment method, and products must be in their original boxes and packaging. Verification can help ensure real people write reviews about real companies. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. It's great to hear you are happy with the coat and that the delivery was so quick. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. Greater than 37%. Was looking everywhere but at her customers. Change of mind returns accepted. We use dedicated people and clever technology to safeguard our platform. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. There was a problem. Got them cheaper than any other website. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. All rights reserved. Extremely moody.I've never seen such self absorbed people. No greeting, no please, no thank you. Once you've placed your order, standard delivery takes between 2 to 4 working days to arrive. Wow! Full price items only. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. - Rebecca Jones, posted 1 year ago Subscribe in print, digital, or a great-value bundle. If youre a regular Footasylum shopper, you might want to consider downloading the Footasylum app. We often link to other websites, but we can't be responsible for their content. Thanks,Rebekah. Great sale and super quick on delivery. If this was my store, they would all be sacked. Footasylum. The Footasylum stores and website have hundreds of your favourite brands, including adidas, Converse, Jordan, New Balance, Nike, Tommy Hilfiger, UGG and many more. Hi Louise,Thank you for taking the time to leave us feedback, we appreciate this.I'm disappointed to hear about the experience you've had in one of our stores.The price should have been honoured if the price tag had the label on.Could you please contact us with the trainers you were wanting to purchase in store, and we will see if we can honour the price for you.Thanks,Shan, I reported my order missing and instead of trying to help me they told me there is nothing they can do and said I have to go through my bank. Ordered and paid on 10th December my daughter's Xmas present. We use dedicated people and clever technology to safeguard our platform. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. Ordered a coat which was too small.tried to return through the inpost lockers but were all constantly full in my area.rang customer services and explained that im disabled,to be told by a very couldnt be bothered attitude,that a return label would be sent via email to send it back via a different courier. Companies can ask for reviews via automatic invitations. Nike Retro Fleece Jogger 4083633700 Mens Sportswear. One very disappointed son this Xmas! Got them cheaper than any other website. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Visit our corporate site, Future US, Inc. Full 7th Floor, 130 West 42nd Street New York, NY 10036. At Footasylum buy Designer clothes, footwear, Mens trainers, clothing, shoes & footwear from great brands: Adidas Originals, Nike, Converse, Vans, G-Star, Fred Perry, Supra, Franklin & Marshall, Ugg boots, Beck & Hersey, Criminal Damage, Voi jeans & more, Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. That is great news about the fast delivery.We hope to see you again very soon. All students enjoy 10% off at Footasylum. Greater than 75%. However, i just received an email stating evri are expecting a parcel from footasylum which could be the trainers i returned due to them being faulty. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. Wow! In just a few steps, we'll have it sorted. The kind your customers really want. In real life, they are dull, boring and have no character at all. Was my daughter's main present - I'll never use this establishment again and urge others not to as well. Hey Karl!Thanks for taking the time to leave us a review. Keep up the good work Terry!Thanks so much.Tanya. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. They sent me trainers in a damaged box. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Can I return my online order to one of your stores. Please note that we may share your email with the company to verify your order. All rights reserved. Rolling eyes, rude attitude. It goes against our guidelines to offer incentives for reviews. Date of experience: 18 December 2022 I can't even point the blame at one member of staff because they were all terrible. They were dispatched quickly and delivered within a few days to Northern Ireland. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Replies to negative reviews in < 24 hours. They also offer a WhatsApp device but it doesnt work. I have been waiting for confirmation that my return has been received/refund for 3+ weeks. Package allegedly dispatched on 11th December and now reported as list in transit! Ordered Nike trainers. If you request next day delivery your order must be placed before 23:00 Monday to Friday and before 23:00 on Sunday to be delivered the next day. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. We had enough to look as it took ages and I was just gobsmacked, watching them treat their customers as though they were a nuisance. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. I'm fortunate that I don't need a credit rating so I'll wait for FootAsylum to take this 'debt' to court and they can produce their evidence to my lawyer. Thank you so much. Before returning items you must notify Footasylum by telephone, letter, or email. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. Find out how we combat fake reviews. Since Footasylum doesn't have a customer service number I had to text them. You can pay for your new Footasylum trainers, boots and sportswear with Visa, Mastercard, PayPal, Klarna, American Express and LayBuy payments. very helpful as Liverpool didnt answer the phone. I realise this was down to their preferred choice of courier (EVRI) but seeing as it was their decision to use EVRI, I do see it as FootAsylums fault also. The service was quicker and excellent, I will buy more goods in the future, goods are quality, I will recommend it to more people, this shop put smile on my face. Get FREE UK delivery on all orders over 60 and FREE UK returns. Within 5 Days. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. I was hesitant about ordering from this site after reading the reviews on here, but I ordered anyway because the item was priced so well. I will always order with footasylum I am very happy with the service and products. High performance sneakers, trending streetwear and exclusive product weve got you. Great sale and super quick on delivery. All items must be returned in their original boxes and packaging. Happy from start to finish! It needs to be unworn or unused and still have the original tags. A quick call to Terry and he rectified the problem, I wish I had lifted the phone sooner, honestly, what a nice guy and thanks to him, my family and I can continue to kit ourselves out in our favourite shop!! Purchased 2 pairs of Salomon trainers in different sizes. Will definitely be ordering from them again. I have no complaints at all, fantastic service.. item arrived perfect after 3 days. Search for local Shoe Shops near you and submit reviews. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). Manners cost nothing. Alternatively, enter your order number and email address into Hermes to monitor your delivery. And would recommend to all my friends amd family. If you'd like to return your order, you can within 14 days of receipt. Ordered coats for 2 of my sons in the sale. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. Highly recommend and will definitely buy from Zavetti again. Shocking service avoid disappointment. Was looking everywhere but at her customers. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. 3 ratings with the average rating of 4 out of 5 stars. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. An email update at this point would have been helpful due to the vast amount of time I have wasted chasing this on a live chat that cuts you off with no outcome. High performance sneakers, trending streetwear and exclusive product weve got you. We are so glad to hear you are happy with the service. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Package allegedly dispatched on 11th December and now reported as list in transit! Further Details. Make sure your order is unused and in original packaging and labels. Ordered Nike trainers. I was taught to value customers, no matter what job I was in. Email and text communication was prompt and efficient. No greeting, no please, no thank you. Delivery to Australia was super cheap and very very fast! Ordered some trainers at 10.30pm amd paid for next day delivery. In November 2022 I placed an order with FootAsylum and it never came. Price was unbelievable for what I got! Also it was delivered to Republic of Ireland avoiding customs charges. New customers only. I would definitely recommend and will be a returning customer. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Here are 8 tips for writing great reviews. Got them cheaper than any other website. Ordered almost 400 worth of clothes for my son on the 12th of December! This is the last thing I buy from footasylum from here on. I would definitely recommend and will be a returning customer. Has anybody else been caught out with this variation of footasylums terms and conditions relating to returns over the Christmas period. Giving one star so I can leave this review. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Please provide a valid proof of purchase. These 20 Footasylum discount codes will help lower the cost of trainers, boots, coats & activewear, All the best features, news, tips and great deals to help you live a better life through technology. 2023 Trustpilot A/S. Purchased 2 pairs of Salomon trainers in different sizes.
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