EMC 0 0 10.146 10.364 re But nobody did. Check with your favorite non-profit or charity organization to see if it accepts these small value tickets. That will show you the cost of each trip. Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. However, employees can save on out-of-pocket costs for transit fares through our pre-tax payroll deduction program. BART Customer Serviceis available to help riders with inquiries over the phone at (510)464-7133or in person atLake Merritt Station (concourse level). The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal . We do this with our Oyster card for London: Lend it to your friend who is coming to the (ta && ta.queueForLoad ? Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. A Station Agent canhelp process a ticket refund request. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. You can add value, see what's on your card, and see recent transactions. Fraudulent use and transfer of the Go and/or Smart Pass is a serious violation of the program. endstream endobj 189 0 obj <>/Subtype/Form/Type/XObject>>stream 2020, Metropolitan Transportation Commission. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. endstream endobj 185 0 obj <. If you are still having trouble with your Go Pass, please contact us at. If you purchased your Clipper card from a retail location, confirm that the provider activated the card. 0 endstream endobj 194 0 obj <>/Subtype/Form/Type/XObject>>stream 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream How would you improve Clipper? EMC Location of mushroom dispensaries in Oakland? Yes, you can manage your account using the Clipper app and in your mobile wallet. 7.1 A Cardholder may request a refund of the remaining cash value on a Registered Card with a minimum $5 cash value balance by mailing a completed Clipper Cancellation Form, which is available at www.clippercard.com. endstream endobj 179 0 obj <>/Subtype/Form/Type/XObject>>stream If you have a question, please call (510) 464-6841. Roadshow. Ticket Refunds. balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee. No. H*2T0T341f& Clipper cards will hold a maximum of $300. Opens in new window. If your card is registered, contact us so we can block your card from further use. If your card is registered, log in to your account to obtain a transaction history report for any card listed on your account or contact Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). No they don't keep cash at the stations. If I'm reading the link correctly, you can't get a refund of the card fee, but you can get a refund of any unused balance of more than $5, although they charge a $5 fee. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. The Go Pass is valid for thecalendar year: from January 1through December31. 0.749023 g But the other way is get you $$ back is to understand why they charged $3 in the first place. HD 0UR K(EP%xg:#6(=VU-zTqwn?p The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Treasury will mail you a check. I would love to consolidate all the cards into one card. Many of the cards have about $50 on them, but a couple have about $200. https://www.clippercard.com/ClipperWeb/pay-with-phone. You will need to contact Clipper Customer Service at 877.878.8883 to request a transfer of the transit value to the correct card. H*2T0T341f& If you have a Go Pass on one of these cards, please contact our office for a replacement card. I havent needed to use it in that time. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream You can also log in to your regular Clipper account to see your balance and download a transaction history. For details about how to apply for a refund, download theClipper Cancellation Form. EMC Otherwise, you will be logged out automatically. I know that when you get a SUICA card in Japan, you can put down a $5 deposit and get it back if you return the card at one of the train stations. If your next order will cause your card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. Stanford, California 94305. Tickets submitted for refund must have been purchased by cash or debit card. (Some limitations may apply.) How can I check my card balance or how much I was charged for a trip? If you get a new card in person, you can log in to your account and click on Register a New Card to add the new card to your existing account. Learn more about resolving a block due to failed Auto-Reload payment, Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or. E\i\\ Phone. A reader in a prior column thought $300 had disappeared from an account. endstream endobj 204 0 obj <>/Subtype/Form/Type/XObject>>stream Each time you board the train, you must tag your card by holding it flat against the Clipper logo on the Clipper card reader on the station platform before boarding. To request a transfer of cash value from one card to another, wait until you have received your Smart Pass Clipper card, then contact the Clipper Customer Service Center at 877.878.8883 (TTY/TDD 711 or 800.735.2929) to request they transfer your cash value to the new card. You can do a lot of things with online account management: store your payment information, set up automatic reloading, report a lost or stolen card and get a replacement and balance restoration (for a $3 fee), and download transaction histories. No service to Chase Center atthis time,stay tuned for updates. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. You can check your eligibility on our Go Pass and Smart Pass eligibility checker. No service to Chase Center atthis time,stay tuned for updates. H*2T0T3415Rf& They are. Refunds are subject to the fees in Section 10. The other option is a refund. If the balance on your card is less than $5, Clipper will not process your refund request or charge the $5 processing fee.". While BART has eliminated the saleofpaper tickets from our vending machine,fare gates will still accept paper tickets loaded with funds. If you are participating in a special pass program through your employer, school or residence, please contact your program administrator for information about getting a replacement card. It is not available to students or postdoctoral scholars at this time. Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. Stanford University. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. Where to Use On 24 transit services and more. If you are eligible for the VTA Smart Pass and have (or would like) a Smart Pass Clipper card, we encourage you to use the same Clipper card for both passes. The Go Pass is a Caltrain-specific program, and the Go and Smart Passesare the only free transit passes available for Stanford affiliates at this time. Pay it forward. endstream endobj 209 0 obj <>/Subtype/Form/Type/XObject>>stream Key Clipper information translated to Spanish. Go Passes are non-transferable and must be loaded onto a Clipper card belonging to the eligible commuter requesting the Go Pass. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? https://www.bart.gov/sites/default/files/docs/Clipper%20FAQ%20updated_1.pdf, https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/, https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq, Get answers to your questions about Oakland. /Tx BMC about the future of clipper (external link). J b;4L)-cJ02iIufF2(pQ 3NY!JOl 2Ns0 \zTs!hq=u@#|?2(%i"h 36Vp{Ax,e]e@UiPH.P+PDSUB@P# (. What can I do with an online Clipper account? We contacted Clipper and were instructed to write letters to get the refund on two cards. 0 0 10.1455 10.364 re 0.749023 g In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. endstream endobj startxref 0 %%EOF 332 0 obj <>stream EMC Transit pass refunds are subject to transit agency approval. Please have ticket or Clipper (card or smart phone) ready when entering the fare gate or when boarding. Skip the side navigation menu and go to the main content. It's just $3. Choose to stay logged in or to log out. Pay With /Tx BMC Copyright 2023 Golden Gate Bridge, Highway and Transportation District. REFUNDS. EMC Skip the side navigation menu and go to the main content. If your card is blocked, its likely we couldn't process your payment or your card has been reported lost or stolen. Refunds are subject to the fees in Section 10. It is available for free to eligible university, and hospital employees. Note that only cash value can be directly transferred. The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. If you have a phone that works in the US, you may be able to set up a virtual clipper card to avoid the $3 fee. H*2T0T341f& IMPORTANT: Clipper cards will hold funds for . 0 0 10.1455 10.364 re o American Express A: Fire off an e-mail to clipper@bayareametro.gov. Min of $5. Need to Order a Clippercard? I no longer need to use Clipper. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. You also would need to contact Stanford Transportation to request that your Go and/or Smart Pass be deactivated and new pass(es) loaded. There is a $5 fee for this service. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. If your card is registered, contact us so we can block your card from further use. Key Clipper information translated to Chinese. For details about how to apply for a refund, download theClipper Cancellation Form. 7) d"W0%Q T Each youth, senior and RTC card is automatically registered by the Clipper Customer Service Center and therefore has its own account. /Tx BMC Then you wouldn't have to bother about a refund. Caltrain requires all Go Pass users to tag on before and tag off after each ride in order to have a valid fare. /Tx BMC New to Clipper? f /Tx BMC I have a whole collection of stored value transit cards from many places! Please include your name, phone number, and return address and note that you are seeking a refund of paper ticket(s) using. If do not tag on and/or off, you will be subject to citation. `qp8Wkdj434T) Y endstream endobj 214 0 obj <>/Subtype/Form/Type/XObject>>stream Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card . After that, you need to tag on and off for each ride. If we couldnt process your payment for automatic reloading, your Auto-Reload payment will fail and the card reader will say BLOCKED BAD DEBT. Learn more about resolving a block due to failed Auto-Reload payment. Transferring a Go Pass constitutes fare evasion, which is a violation of California Penal Code 640. If you ever lose your card, well replace it and restore your value for a $3 fee. Golden Gate Ferry NO LONGER acceptsBlue and Gold tickets purchased online unless they werepreviously purchased for travel to Angel Island ONLY. If this happens at any time, please call Clipper at 877.878.8883 for a refund. What should I do if my card is lost or stolen? 0 { endstream endobj 193 0 obj <>/Subtype/Form/Type/XObject>>stream endstream endobj 221 0 obj <>/Subtype/Form/Type/XObject>>stream walk from 12th St. BART to Jack London square? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream Less than a cup of coffee. Latest Clipper News Never miss Clipper news! Refunds are subject to the fees in Section 10. endstream endobj 222 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC However, each Go Pass user will only get two replacements per calendar year. EMC Other readers wrote of similar fears and refund frustrations. Note: If you are requesting a refund for unused transit passes or tickets that were loaded to your Clipper card in error, cancelling your card is not necessary. f Former Tiny Ticket non-profit organizations can still submit these tickets for refund directly to BART Treasury. New. affordable hotels and dining near Fox Theater, Holiday Inn Express & Suites Oakland-Airport An IHG Hotel, Homewood Suites by Hilton Oakland-Waterfront. https://docs.clippercard.com/brochures/en/clipper_cancellationform_120213.pdf. LhI6-DBnc*V6 TUkqdX}&0qX]=XMf.Kz/(& p There is a 50 cent surcharge per trip for paper tickets. I did also find a loophole about the $3 fee: "Clipper will waive this fee if the buyer signs up for Autoload at the time of purchase online at www.clippercard.com. " EMC endstream endobj 187 0 obj <>/Subtype/Form/Type/XObject>>stream To find out more information about replacing an RTC card, please visit 511.org.Opens in new window. What should I do if my card is lost or stolen? endstream endobj 224 0 obj <>stream Is there a way to purchase the card without paying the fee? Clipper is the recommended fare payment method and offers ferry customers a discounted fare. Add only that total amount to your card. Learn more about Clipper on your phone. Q: Ive had a Clipper card with a balance on it sitting on my dresser for probably over 5 years. For three bucks, just consider it a cheap souvenir. If a Clipper card is not used for six months, it can be deactivated. Clipper Refunds: Only registered Clipper cards, are available for refunds. EMC HD 0UR K(EP%xg:#6(=VU-zTqwn?p Learn More about the future of clipper (external link). E\\y\F@B.THH!*o* How can I manage the account on their behalf? 0.749023 g endstream endobj 175 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is also available to graduate students until December 31,2022*. Visit our VTA Smart Pass page for more information. Q&A: Highway 101 express lanes opened Friday. For faster replacement, you also can pick up your replacement card at an in-person service location. /Tx BMC Only registered Clipper cards, are available for refunds. 0 0 10.1455 10.364 re endstream endobj 201 0 obj <>/Subtype/Form/Type/XObject>>stream Skip top navigation. If your card is registered, contact us so we can block your card from further use. More riders tell of disappearing Clipper card, Click to share on Facebook (Opens in new window), Click to share on Twitter (Opens in new window), Click to email a link to a friend (Opens in new window), Click to share on Reddit (Opens in new window), Bay Area weather: After thunderstorms and hail, snow could be on the way this weekend, More riders tell of disappearing Clipper card balances: Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. /Tx BMC EMC Eventually, we got the refund. For defective cards, no fees will be charged. Eligible Stanford affiliates should complete the Go Pass request form to request a Go Pass. Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. -=9&_j?N3?vjUaFXpJ| 0 0 10.1455 10.364 re You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. If the card reader beeps three times instead of one, your pass has been misread by the reader and you should try to tag again. Opens in new window. https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. The Smart Passis only available on pre-loaded Clipper cards, which are available through Stanford Transportation. Look for Gary Richards at Facebook.com/mr.roadshow, or contact him at mrroadshow@bayareanewsgroup.com. I understand I need to buy a Clipper card for $3, where the Clipper card is the stored fare card similar to MetroCard in NYC or Suica in Tokyo. To report it lost or stolen: Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or ; Call 877.878.8883 (TDD/TTY 711 or 800.735.2929) For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Orders will not load if your Clipper card balance is negative. Metropolitan Transportation Commission . A: Many others are praying, as well. Donations of tickets with unused value of less than $1 can be made to local non-profits. endstream endobj 180 0 obj <>/Subtype/Form/Type/XObject>>stream
Ohio Bureau Of Criminal Investigation Internships,
Car Accident New Jersey,
Personality Traits Of A Gossip,
How To Calculate Ksp From Concentration,
Beach Wedding Venues Southern California,
Articles C